A full groom takes approximately two hours depending on the size of the dog, the condition of the coat, the chosen style and the coat type etc. Staff will estimate the length of time needed at drop off and the owner will be sent a text to inform them at their dog is nearly ready for collection.

We recommend bringing your puppy for their first grooming session once they’ve had all their initial vaccinations — usually around 12–16 weeks old. Starting early helps your pup get comfortable with the sights, sounds, and sensations of grooming, making future visits stress-free and enjoyable. The first few appointments are typically a gentle “puppy intro” that includes brushing, a light trim if needed, nail clipping, and lots of positive reinforcement!

There is usually parking available right outside the Stockyard or in the surrounding streets.

We understand how much you care about your dog and want them to feel safe. Rest assured, our groomers are gentle, patient, and experienced in helping dogs feel comfortable and cared for. However, if there is a particular reason why it would be beneficial for you to stay (such as a health or behavioral condition) then by all means you will be welcome to stay with your dog during their grooming session.

We have a £15 de-matting charge due to the length of time this process adds to the groom. We will also ask customers with severely matted dogs to fill out the following concent form:

Matting Waiver

Matted coats can cause a variety of skin and health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections.

Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections.

Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matter coats will not dry properly and can lead to rotting fur and skin.

Due to matting, your dog's hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, continually wet undercoats, and dirty coats. The grooming required will be to ensure your pet is as comfortable as possible and ensure that your pet's grooming experience is as stress-free as possible.

If Matting is sever, The Fluffy Dog may determine that the kindest and most humane option is to remove the dog's coat completely. This will be a short clip, removing all of the matting. Where feasible, we work to de-mat/ brush out the dog's coat, but only when it would not cause excessive pain and suffering to attempt to do so.

There is a strong chance that your pet's skin will become irritated during the clipping process. Staff at The Fluffy Dog will use a gentle shampoo to help soothe any irritation that may occur. The matted hair rests tightly against the skin - the only way of removing matts is to use a short blade to clip between the skin and the matts. Your dog may be nicked and cut due to having to work so closely to the skin to remove the matted coat. We will be incredibly careful, but the possibility of injury does exist.

Staff at The Fluffy Dog will be happy to explain how to prevent future matting and sill be happy to recommend the best equipment for you to use.

Understanding these risks, I the customer authorize The Fluffy Dog to proceed with the de-matting process and hereby release The Fluffy Dog from any liability associated with the above-mentioned process and any/all medical problems that may be uncovered and/ or occur during the stripping and de-matting process. Should my pet need veterinary care after or during the process I agree to pay any/ all associated veterinary fees. mentioned process and any/all medical problems that may be uncovered and/ or occur during the stripping and de-matting process. Should my pet need veterinary care after or during the process I agree to pay any/ all associated veterinary fees.

Customer Name    ……………………………………………….

Signature    ……………………………………………………  Date………………………………………………

Before grooming your dog we will ask you to agree to the following terms and conditions:

Grooming Consent: Terms and Conditions:

Issues that may arise:

·       Staff at The Fluffy Dog do everything possible to can to make sure your pet’s time in the salon is as pleasant as possible. Unfortunately, occasionally grooming can expose a previously hidden medical issue, or aggravate a current one. I understand that this can happen during or after grooming.

·       I understand that it is possible that an accident could occur during grooming. Utmost care and caution will always be taken, but cuts, scratches, nicks and quicking of nails could occur.

·       I will not hold The Fluffy Dog responsible for any conditions or problems discovered during grooming.

·       If I have any issues following my dog’s groom, I understand these must be reported to The Fluffy Dog within 24 hours of the groom.

Pre-existing Conditions:

·       The Fluffy Dog will not be held responsible for the accidental death of the pet as a result of any pre-existing health condition.

In an emergency:

·       Should staff at The Fluffy Dog determine, at its sole discretion, that urgent veterinary care is required, I the customer, agree to pay all associated fees and costs.

·       If my pet’s vet is not available, I authorize The Fluffy Dog to use its chosen vet but will not be liable for any after-grooming effects of de-matting, clipping, or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing.

De-Matting

·       I understand that time and costs associated with de-matting are unpredictable. I the customer therefore agree to pay whatever fees are incurred as a result of de-matting and I understand that whether a dog is determined as matted is at the sole discretion of The Fluffy Dog.

Behavioral Issues

·       I the customer agree that I have truthfully informed The Fluffy Dog if my pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my pet.

Refusal to Groom

·       I understand that The Fluffy Dog reserve the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to, behavioural issues, fleas, ticks, other parasites or kennel cough.

Missed Appointments

·       I the customer understand that The Fluffy Dog operate a strict policy on missed appointments and I agree to that if I need to change an appointment, I will notify the salon no less than 48 hours before the booked appointment. If insufficient notice is given, I agree to pay 50% of the estimated grooming charges. If appointments are missed on a regular basis, pre-payment will be required.

I hereby confirm that I understand and agree to all points stated above.

Customer Name            …………………………………………………..

Customer Signature     ………………………………………………………..  Date ……………………………..